Introduction
HeadsUp HR Solutions ("we", "us", "our") operates the mobile application Pocket CTS (the "App"). This Privacy Policy explains what information we collect, why we collect it, and how we use, disclose, and protect that information. By using the App you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
- Personal information: Name, email address, phone number, role, location, qualification, experience, and other profile fields you provide when creating or updating your account.
- Authentication data: Google Sign-In profile information (name, email, profile picture) used only to identify and authenticate you. We do not store your Google password.
- Uploaded files: Documents and files you upload such as resumes (PDF, DOCX), Excel files, or other attachments for HR purposes.
- Device & technical data: Device model, OS version, app version, IP address, and crash logs automatically collected to improve app stability and security.
Permissions
The App requests the following permissions to function properly:
| INTERNET | Required to communicate with our backend servers, authenticate users, download and upload files, and use Google/Firebase services. |
| Storage / File Access | Used to read and write files for downloading candidate reports, uploading resumes, and opening attachments (PDF/Excel). |
| Notifications | Used with Firebase Cloud Messaging to deliver interview reminders and HR updates (if enabled). |
You will always be prompted before the App accesses files or sends notifications. We never access files on your device without explicit user action.
How We Use Your Information
We use the information we collect for purposes including:
- To create and manage HR candidate records and profiles
- To authenticate users securely (Google Sign-In)
- To allow uploading and downloading of documents (resumes, reports)
- To send notifications and reminders via Firebase Cloud Messaging
- To diagnose and fix technical issues and improve the App
Storage and Security
Data collected by the App is stored on our secure AWS backend (or the server you configure) and transmitted using HTTPS. Sensitive tokens and credentials are stored on the device using secure storage best practices when applicable.
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Google Sign-In and OAuth
The App supports Google Sign-In for authentication. By using this feature you agree to Google's OAuth terms and Google's privacy policy. We only access basic profile information (name, email, profile picture) to create and identify your account. We do not access your Google account password or other Google account data.
Uploaded Files & Downloads
The App allows you to upload and download files such as resumes (PDF/Doc), Excel sheets, and other candidate documents. Uploaded files are used solely for HR and candidate management purposes and are accessible to authorized users of your organization. We recommend you do not upload sensitive personal data unless necessary and authorized by your organization.
Third-Party Services
We use third-party services to operate certain features, including but not limited to:
- Google Sign-In (OAuth)
- Firebase Cloud Messaging (push notifications)
- AWS or other cloud hosting providers for backend storage
These services have their own privacy policies; please review them for details on how they handle data.
Data Retention and Deletion
We retain user data as long as the account is active or as needed to provide services. Users may request account deletion or data removal by contacting us at the email below. Upon a verified request we will remove personal data within a reasonable timeframe (typically within 30 days), except where retention is required by law.
Children’s Privacy
The App is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, please contact us and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above. Continued use of the App after changes constitute acceptance of the revised policy.
Contact Us
If you have questions or requests regarding this Privacy Policy or your personal data, please contact us:
HeadsUp HR Solutions
Email: support@headsuphrsolutions.in
No physical address is listed for this contact; email only as requested.
Account Deletion / Data Removal
Users can request deletion of their account and all associated personal data by emailing us at support@headsuphrsolutions.in.
Upon a verified request, we will remove all personal data (profile information, uploaded files, login credentials, and other stored data) within 30 days. Any anonymized or aggregated data used for analytics will not be deleted.